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HELP CENTER

WHAT IS YOUR RETURN POLICY?

We accept returns of regular priced merchandise within 7 days of receiving the item.  No exchanges.

All sale items are FINAL SALE. 

All products returned must be unused, unworn, unscratched soles, and in original packaging (tissue & box.)

To Return Your Order:

Please email info@ocollectionshoes.com to notify us regarding your return. Return your items to the address below within 7 days of receiving your package. Please include your original order # on the outside of the package. You will receive your refund in the original form of payment. O. Collection does not refund shipping, tax or duty charges.


RETURN ADDRESS:

O. COLLECTION

PO Box 210847

Brooklyn, NY 11221

HOW CAN I CONTACT CUSTOMER SERVICE?

Email us at, info@collectionshoes.com for any questions, comments, or concerns. Please allow up to 24 hours for response.

WHAT ARE THE SHIPPING OPTIONS?

We have standard shipping. 

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Please allow 48 hours for processing, excluding weekends and holidays.

Once your items are shipped, you will receive a confirmation email with a tracking number. Orders are shipped via USPS.

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For pre-orders please allow 4-6 weeks for items to be shipped.

If you order in-stock items with your pre-order items, all parcels will be shipped at once. 

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Please note that O. Collection is not liable for missing packages that are indicated as delivered.

If your package is missing please file a claim via USPS.

CONTACT US

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